Return & Refund

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer returns and refunds under the following terms:

1. Eligibility for Returns

  • Items must be returned within 10 days from the date of purchase.
  • The item must be in its original condition, unused, and in the original packaging.
  • Certain items are non-returnable, including but not limited to:
    • Gift cards
    • Perishable goods
    • Digital products (e.g., downloadable software, eBooks)
    • Customized or personalized items

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Customer Service Email/Phone] with your order number and reason for return.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
  3. Securely package the item, and include the original receipt or proof of purchase.
  4. Ship the item back to the address provided by our customer service team.

Note: You are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part.

3. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If your item is damaged or defective, please contact us within 7 days of receiving the product. We will offer a full refund or replacement for the defective item at no additional cost.

6. Late or Missing Refunds

If you haven’t received a refund after the specified time frame, please first check your bank or credit card statement. If there are no updates, contact us at [Customer Service Email/Phone] for assistance.

7. Sale Items

Only regular-priced items are eligible for a refund. Sale or discounted items are not refundable unless defective

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